Privacy Policy

Last Updated: April 15, 2026

This Privacy Policy explains how LaunchFactoryAI LLC ("Company," "we," "us," or "our") collects, uses, and protects your personal information when you use our website at launchfactoryai.com and related services (the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you create an account, subscribe, or use the Service, we may collect:

Account information: Your name and email address.
Business details: Business ideas, names, industries, and other information you enter when generating content through the Launch Hub.
Payment information: Billing details are collected and processed securely by our payment processor, Stripe. We do not store your full credit card number, CVV, or other sensitive payment credentials on our servers. We may retain the last four digits of your card number and card type for identification and support purposes.
Communications: Any emails or messages you send to our support team.

1.2 Information Collected Automatically

When you visit or use the Service, we automatically collect:

Device and browser information: IP address, browser type, operating system, and device identifiers.
Usage data: Pages viewed, features used, time spent on pages, and clickstream data.
Cookies and similar technologies: See Section 5 below for details.

2. How We Use Your Information

We use your information for the following purposes:

Purpose	Data Used
Generate AI-powered business content for you	Business details, account info
Process payments and manage subscriptions	Payment info (via Stripe), email
Send transactional emails (confirmations, receipts, account updates)	Name, email
Send product updates and marketing communications	Name, email
Improve the Service and develop new features	Usage data, device info
Provide customer support	Account info, communications
Prevent fraud and enforce our Terms of Service	Account info, IP address, usage data

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

Payment processing: With Stripe to process your subscription payments securely.
Email delivery: With our email service provider to send transactional and marketing communications.
Analytics: With Google Analytics to understand how the Service is used (see Section 5).
Legal obligations: When required by law, subpoena, court order, or to protect our rights, safety, or property.
Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified of any change in ownership or use of your information.

4. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

Encrypted data transmission (HTTPS/TLS).
Secure payment processing through Stripe (PCI DSS compliant).
Access controls limiting employee access to personal data.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

5.1 What We Use

We use the following cookies and tracking technologies:

Essential cookies: Required for the Service to function (e.g., session authentication, CSRF protection).
Google Analytics: We use Google Analytics to collect anonymized usage statistics, including pages visited, session duration, and referral sources. Google Analytics uses cookies to identify unique visitors without personally identifying them.

5.2 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may impair your ability to use the Service. For more information about Google Analytics and how to opt out, visit Google's opt-out page.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

Account data: Retained while your account is active and for up to 12 months after account deletion to handle any outstanding billing matters or disputes.
Generated content: AI-Generated Content associated with your account is retained while your subscription is active. After cancellation, generated content may be deleted after 90 days.
Payment records: Retained for up to 7 years as required for tax and legal compliance.
Analytics data: Aggregated and anonymized analytics data may be retained indefinitely.

You may request deletion of your account and personal data by emailing info@launchfactoryai.com. We will process your request within 30 days, subject to any legal retention obligations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any marketing email or by contacting us.

To exercise any of these rights, contact info@launchfactoryai.com.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly. If you believe a child has provided us with personal data, please contact us at info@launchfactoryai.com.

9. Third-Party Links

The Service may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Governing Law

This Privacy Policy is governed by the laws of the State of Arizona, without regard to conflict of law principles. Any disputes related to this policy shall be resolved in the state or federal courts located in Maricopa County, Arizona.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Service. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

LaunchFactoryAI LLC
Chandler, Arizona
Email: info@launchfactoryai.com
Website: launchfactoryai.com